Communicating with Families
What is Kids Club Parent Communication
Designed to Achieve?
One of our core focus areas is around the ACECQA National Quality Standard, Quality Area 6 which has a specific focus on Collaborative Partnerships with Families.
To help assist in this collaboration, Kids Club has developed several communication methods which allow families to be able to see what their children and the wider business do throughout the day, while also allowing platforms to be used to openly communicate directly with Centre Director’s, Educators and the Support Office Team.
Each platform is developed to provide different communication methods that allow for families to communicate more openly with our teams in providing avenues for constructive feedback, ideas and input across all areas of the child’s time at the centre. As with everything that we do, all channels of communication are designed to put the child at the heart of what we do. By helping families be able to access, ask questions and understand their child’s learning journey and daily interactions Kids Club creates a feedback loop of continuous improvement ensuring that we can provide the best possible care for each child’s development.
Keeping Families Connected
At Kids Club, we use our family communication app to keep you connected with your child’s day and learning journey. Families receive regular updates, photos and learning stories that capture special moments, developmental milestones and the experiences your child enjoys throughout the day.
The app also provides important daily information including meals, sleep and rest times, nappy changes and centre announcements. Families can easily notify the centre of absences, manage bookings and stay up to date with events and important information, making communication simple and convenient.
Newsletters
Each team member will talk to you about your child’s learning throughout the day so you know how your child is developing on a daily basis.
You will receive your child’s room learning story via email daily, this can also be viewed in your child’s room.
The Centre also publishes a weekly newsletter which includes photos, Centre updates, news and upcoming events.
An interpreter service is available for families who require it.
Mobile App
Kids Club uses a mobile app designed to allow busy families access to their children’s developmental portfolio in the comfort of their own home and in their own time.
The Kids Club Mobile App is updated daily and includes photos, videos and written observations so you can view the experiences and activities your child has participated in throughout the day. The daily diary is also available in each of the classrooms.
Events
Throughout the year at Kids Club, all families are provided with an opportunity to attend information evenings where you hear from our developmental specialists, our educators and learn about your child’s developmental progress.
Social events are also held at your Centre where you’ll meet other families and enjoy celebrations with your children. These include morning and afternoon teas, BBQs, celebrating special events on the calendar and many more.
Notice Boards
Notice boards are situated within each centre. These contain information concerning community events, our weekly menu and weekly program. Please check these notice boards regularly so that you can remain a “well-informed” parent. Each of the rooms also contains a family information area where you will be able to view the activities of the day in the daily program.
An interpreter service is available for families who require it.
Comms Books
Each child in our baby groups, and toddlers on request, is issued with a book to provide an important link between parents and carers. We understand that you do not always have a lot of time at drop-off or collection, so these books allow messages to be shared between you and us.
Amongst other things, we will note meals, sleeps and toilets through the day (most appropriate for babies and toddlers), and in case these things are not discussed on collection, you can refer back to it once you get home.
Face-to-Face
You can of course approach any one of our team members, or speak directly with our Centre Director on any topic you wish to discuss surrounding the development of your child within the centre.
You can also address any questions that you may have directly to our support office by emailing our Customer Service Team and they will help navigate your query to the correct channels.
Social Media
Don’t forget, you can also follow us on Social Media via Facebook or Instagram to stay up to date on all company wide activities and see information from other centres across the business.
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