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Common Parent Questions

Starting childcare is a big deal and there are often many questions parents and guardians have before deciding on their centre of choice. Here are some of the common questions we are asked here at Kids Club.

Can I visit your centre before I join the waitlist?

Yes. We do ask that you make an appointment to visit the Centre, so please contact our Enrolments Team on 1300 543 725 to request a tour or find you nearest centre and follow the prompts to book a tour.

Book a tour at one of our Centres now!


How will my child settle in a brand new centre?

The transition for a child from home to childcare is an important milestone for children and families. This transition can be challenging and emotional for both the parent and the child. Therefore, we offer orientations for all ages in support of the transition process. Read our article about Settling in childcare here.

During this orientation time, we invite families to come and visit the centre, meet the educators and make themselves familiar with the centre the week prior to a child’s commencement. This will give you and your child time to build confidence and comfort in their new surroundings.

When your child displays signs that they are ready to transition into their next age group room, we will begin a room transition with them. In this time we encourage parents to support us by speaking with your child, spending drop-off and pick-up time in the new room and using the opportunity to embrace your child’s achievements.

The final transition period at Kids Club for your child is from our pre-school room into Kindergarten (Primary School). Your child’s educator will spend time with you and your child individually in order to prepare your child emotionally, physically and mentally as best possible. Going to primary school is an exciting time & milestone for your child’s educational life. Together with Kids Club you will make the transition from preschool to “big school” easy and exciting.

For more information speak to the Educational Leaders at our centres and read here.


How do I enrol my child?

If you are ready to enrol at Kids Club you can contact us to request a tour or for an enrolment form to be emailed to you. You can also apply by submitting the Enrol Now form. Please keep in mind spaces are limited, and your acceptance of enrolment application is subject to availability.

Enrol your child at Kids Club now!


Am I able to claim the Child Care Subsidy if I enrol at Kids Club?

Yes, we are a registered childcare provider which means that you are able to claim the Government benefit relating to your childcare.

Since 2 July 2018, Australia has a new childcare package. Under the new package, the Child Care Subsidy (CCS) replaces the Child Care Benefit and Child Care Rebate. CCS is the main way the Government assists families with their child care fees.

Please Read: What changes in the new Child Care package.

Here are some interesting links for now:

Calculate your “out-of-pocket fees” at Kids Club here.

Forms for your Centrelink Customer Reference Number (CRN): www.centrelink.gov.au

Information for your Childcare Benefit and Rebate: www.humanservices.gov.au


How much will I be out-of-pocket after the Child Care Subsidy is applied?

Kids Club have developed this new interactive CCS calculator where you can input your family income, the age of the child, how many days care you need and any other details to get a net weekly fee estimate.

You can try it here


Do you have more questions?

It is normal to have many questions when starting childcare, we do our best to answer all of your questions with our helpful resources, however, if you have more questions, please contact the Support Office on 1300 543 725.

Or contact us now.